University of Waterloo Athletics

	MAY 22ND			MAY 23RD			MAY 24TH
	WEDNESDAY @ WLU			THURSDAY @ UWATERLOO			FRIDAY @ WLU
8-8:45AM							ACTIVE SESSION (CYCLING)
9-9:45AM				Key Note: Ron McCarville from 9-10AM			KEEPING SUMMER CAMPERS ENGAGED ALL YEAR  Kevin Linder	HABIT TRACKERS: AN EXPERIMENT IN FOSTERING STUDENT WELLNESS  Ryan Danziger	ENGAGING WITH THE ACTIVE AGING POPULATION  Stefanie Kubacki
10-10:45AM				Risk Management roundtable	Fitness roundtable Facilities roundtable	Intramurals roundtable Clubs roundtable	CREATING A UNIFIED ENVIRONMENT  Jenna Smith and Chris Mehak	VIKES NATION AND THE VALUE OF VOLUNTEERISMJason Wright	THE POWER OF 1% BETTER Stacey Majaury
11-11:45AM	REGISTRATION OPENS			Student Staff roundtable  Managers roundtable	Aquatics roundtable  Conditioning roundtable	Customer Service roundtable  Camps roundtable	STUDENT STAFF MENTORSHIP  Graham Barnes	READY TO REACT  Trevor Black	AQUATICS: INDUSTRY UPDATE AND TRENDS Kathleen Finn
12-1PM	LUNCH			LUNCH PLUS TRADE SHOW			LUNCH
1-2PM	SafeTalk	Responding to Disclosures and Ally-ship in Post Secondary Education	Condition and Strength Your Program Through Health Promotion, Planning, and Evaluation
2:15-3:00PM				YOU GOT MAD SKILLS Chad Van Dyk	YOU KNOW THE GAME, NOW MEET THE SPORT Victor Gravili	DECOLONIZING ATHLETIC SPACES IN HIGHER EDUCATION - THE INDIGENOUS STUDENT SWIM INITIATIVE  Robin Waley
3:15-4:00PM		NIRSA		EMERGENCY PREPARDNESS  Shelly Makepeace	MULTI-SPORT REC FESTJordan Robinson	ACTIVE SESSION
4:30-6:30 PM	Dinner at the Turret			Happy Hour at Fed Hall
Evening	Trivia at the Turret			Bowling at Kingpin Bingemans

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Keynote Description

How Can We Make This Better? Creating a Quality Mindset

The way we think about a problem always determines what kind of solutions we seek. This talk will focus on ways to think about and achieve customer service levels that will attract and retain clients from all over campus.


Dr. Ron McCarville has been a faculty member at the University of Waterloo since 1989 and served a variety of administrative posts including Associate Dean in the Faculty of Applied Health Sciences. Having written extensively on marketing and management issues he regularly shares his ideas in workshops and conference sessions across North America.  

Ron was nominated as one of Ontario’s best lecturers and has been named a Distinguished Teacher at the University of Waterloo. He has appeared on Discovery channel discussing consumer behaviour and his books have been adopted by university programs in both the US and Canada. 

Most recently, Ron has been conducting research on service delivery, online culture and work-life integration.